ELLIE'S CUSTOMER SERVICE

Immediate openings for: 

-Part-Time Customer Service.  Must be 16 years of age and able to work evenings and weekends

Wage dependent on experience and qualifications.

Since 1932, Chet Johnson Drug has been Amery's pharmacy leader.  We have always been committed to delivering the highest quality care to our patients and customers.  Ellie’s Ice Cream and Coffee Shoppe is an extension of the pharmacy business and will provide the same exceptional service our customers have come to expect. 

 

Job Overview:

An Ellie’s Customer Service team member requires friendly and consistent service.  General job functions include using preparing menu items and sales, offering suggestions and making sure the store is neat and orderly. 

Requirements:

  • Customer Service experience preferred, not required

  • Attention to detail and ability to multi-task in a busy environment required

  • Friendly and helpful personality and team attitude a must

  • Ability to work flexible hours including evenings and weekends

 

Expectations:

  • Operate by our guiding Vision Statement:  We will fulfill our customers’ healthcare and everyday needs with superior, personal service.

  • Uphold Mission and Culture Statements

  • Embrace and demonstrate Ellie’s 5 leading principles:

    • Communication, Teamwork, Respect, Responsibility, Consistency

  • Have a friendly, caring, positive attitude towards customers and co-workers

  • Participate as an enthusiastic team member

  • Continually seek to learn and improve

  • Perform your specific job functions conscientiously and to the best of your ability

  • Ask for help if you are not sure or you get overwhelmed

  • Follow-up and complete all assigned tasks

 

Job Tasks:

  • Customer Service is #1 Priority! Provide exceptional, personalized, friendly service.

  • Prepare and serve all menu items efficiently and consistently

  • Perform opening, hourly and closing cleaning duties

  • Continually refresh and restock food items, paper products, serving items

  • Perform point-of-sale, cash register tasks in a responsible, accurate and timely manner.

  • Make sure that the tables, counters, chairs, and display shelves are organized, clean and neat and unnecessary items are removed

  • Answer the phone in a courteous and professional manner

  • Handle customer complaints and compliments graciously. If you are unable to address an issue, get assistance from a manager

  • Be able to introduce and explain to customers the programs Ellie’s offers (example: Ellie’s Rewards, specials, coupons, etc)

Chet Johnson Drug 204 North Keller Avenue Amery, Wisconsin 54001  715.268.8121